Refund Policy
Refund Policy
Thank you for shopping with us! Your satisfaction is our priority. Please review our refund policy below to understand the terms and conditions for refunds.
Returns
We do not accept returns. All sales are final. However, we are committed to ensuring customer satisfaction and will provide refunds under specific conditions as outlined below.
Refunds
Refunds are available for items that meet the following criteria:
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The product was defective or damaged upon arrival.
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The wrong item was shipped.
To request a refund, please contact us within 7 days of receiving your order. Approved refunds will be processed and the amount will be credited back to your original payment method.
Non-Refundable Items
The following items are non-refundable:
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Clearance or final sale items
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Gift cards
How to Request a Refund
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Contact our customer support team with your order number and reason for the refund request.
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Provide evidence, such as photos or videos, of the defect or damage.
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Once your request is reviewed and approved, we will notify you and process the refund.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please:
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Check your bank account or credit card statement.
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Contact your bank or credit card company, as processing times may vary.
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If you’ve done all of the above and still haven’t received your refund, contact us
Contact Us
If you have any questions about our refund policy, feel free to reach out to us at support@elanglow.store, We’re here to help!